RECENT CHANGES
“Why has your packaging and design changed?”
We know that our products are a great choice - especially for those with sensitive skin - but we’re a bit of a hidden gem. Only 2% of people have heard of our little brand, so we decided to change our look.
Our new brand is the output of 12 months of hard work and we really hope you like it. We just thought it was important to give our existing customers a heads up that change was on the way.
“Has the formulation changed?”
Yes some of the formulations have changed as we have made them more concentrated so we can get more washes per bottle.
“Will the price be affected?”
Ultimately, it’s the supermarkets we sell in who dictate the pricing. But since there have been no changes to pack sizes, we don’t foresee any changes to the prices of our products.
“Are there any other household cleaning products available in the Surcare range?”
Currently there are only laundry and dish wash products available in the Surcare range, but watch this space as our aim is to expand our range in the future. We’d love to hear what Surcare product you’d like to see next!
“Are you planning on becoming more sustainable?”
We’re passionate about making the right choices for our customers and the planet. It’s our ambition to make steps that offer more sustainable products, and we’ll share info on these whenever we can!
“Is the Surcare laundry range suitable for washing babies’ clothing?”
Yes, Just like other non-bio detergents and fabric conditioners, our products don’t contain enzymes which can irritate sensitive or eczema-prone skin. But unlike other products, ours are also free from fragrances, dyes and enzymes – ingredients that aren’t needed to get your baby’s clothes outstandingly clean.
All Surcare products are independently dermatologically tested and approved – so you can be free from worrying about upsetting your baby’s delicate skin.
SENSITIVE SKIN
“Will using Surcare cure my eczema?”
Using Surcare won’t cure sensitive skin conditions such as eczema and dermatitis. Published literature and in-patient evaluations in dermatologist clinics have shown that some perfume and dye ingredients can aggravate skin conditions. For this reason we formulate Surcare without these.
Please note: No effective household detergent can be guaranteed suitable for people with serious skin conditions. If you suffer from unusually sensitive skin, please contact your doctor for advice.
“What makes Surcare kinder to skin than other brands?”
The Surcare range is specially formulated to wash and condition clothes, towels, and bedding for people with more sensitive skin. Surcare is non-biological (so does not contain enzymes) and free from any dyes, perfumes and enzymes. All other ingredients have been specially selected for sensitive skin.
INGREDIENTS
“Can you tell me more about the ingredients used in your products?”
Please visit our product pages for more information on the ingredients in our range.
“Does the Surcare range contain parabens?”
No, the Surcare range is completely free from parabens.
“Are your products suitable for vegans?”
Yes, the whole range is now Vegan friendly.
“Please can you confirm if your products are free from Methylisothiazolinone (MI / MIT) & Methylchloroisothiazolinone (MCI / CMIT)?”
Our products do not contain Methylisothiazolinone (MI / MIT) & Methylchloroisothiazolinone (MCI / CMIT).
However, Surcare fabric softener and Surcare washing up liquid do contain alternative preservatives, ingredient lists are available on our products pages.
WHERE TO BUY
“Where can I buy Surcare?”
Please look at our product page for details on where each of our products are stocked.
“Can I buy in bulk directly from you?”
Sorry, we no longer have an online store which you can buy in bulk. To be able to still supply Surcare to independent retailers we work with Primeline.
For queries about UK & Irish distribution, please email: customerservice@primelinesales.co.uk
SUSTAINABILITY
“Can I still use Surcare laundry products on a 30 degree wash?”
Yes, all of our laundry products are suitable for a 30 degree wash.
“Is Surcare packaging recyclable?”
Please check on your local recycling, but all of our packaging should be widely recycled across the UK. You may need to remove the sleeve on the laundry liquid product before recycling.
“Is Surcare still part of the AISE voluntary sustainability initiative?”
Although we removed the logo off the front of our packaging some years ago, Surcare is still part of AISE. AISE icons can be found on the side or the back of our packaging.
GENERAL ENQUIRIES
“Is Surcare laundry range suitable for use on wool and silk garments?”
Surcare laundry products are suitable for use on mixed fibres, but for delicate pure wools and silks we would always recommend that a specific wool or delicate-approved product be used.
“Where can I obtain a dosing device?”
We understand that having a measuring scoop can be helpful.
However, as part of our commitment to reducing plastic waste and promoting sustainability, we no longer include scoops with our products. Instead, we encourage customers to reuse an existing scoop from a previous purchase or use a household measuring device (e.g., a tablespoon or cup) to portion the correct amount.
“What is your animal testing policy?”
None of our products are or ever will be tested on animals.
“Are your products suitable for vegans?”
Yes, all products are suitable for vegans.
GET IN TOUCH
“Want to chat?”
We love a natter, but we’re here to talk about the serious stuff too. Send over your questions below.
